Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

 

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

 

• Check your shipping confirmation email for any mistakes in the delivery address

• Ask your local post office if they have your package

• Stop by your neighbors in case the courier left the package with them

 

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at homeofcooks@gmail.com with your order number.

 

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost. Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.

 

Orders

 

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

 

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at homeofcooks@gmail.com.

 

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at homeofcooks@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.

We’ll get back to you with a resolution as soon as possible!

 

Returns

 

What’s your return policy?

In an effort to be environmentally friendly, we have adopted a print on-demand business model. For this reason, every order is custom made and we are not able to accept returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at homeofcooks@gmail.com within a week of your expected delivery date with photos of wrong/damaged items. Any misprinted/damaged/defective items deemed an error on our part are covered at our expense.

 

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at homeofcooks@gmail.com with photos of wrong/damaged items and we’ll sort that out for you. We do not refund orders for buyer’s remorse.

 

 

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing guides—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at homeofcooks@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

 

* We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.